​Last updated December 10, 2024

This Privacy Notice for Clean Break Divorce Limited (doing business as Clean Break Divorce) ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

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• Visit our website at http://www.cleanbreakdivorce.co.uk, or any website of ours that links to this Privacy Notice

• Engage with us in other related ways, including any sales, marketing, or events

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at forms@cleanbreakdivorce.co.uk. 

SUMMARY OF KEY POINTS 

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. 

Do we process any sensitive personal information? Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. 

Do we collect any information from third parties? We do not collect any information from third parties. 

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with UK law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. 

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties as detailed further below. 

How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed 100% secure. We therefore cannot promise or guarantee that hackers, cybercriminals or other unauthorised third parties will be prevented by our security procedures and steal, access, or modify your information. 

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. 

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. 

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full. 

 

TABLE OF CONTENTS

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1.            WHAT INFORMATION DO WE COLLECT?

2.            HOW DO WE PROCESS YOUR INFORMATION?

3.            WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

4.            WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

5.            HOW LONG DO WE KEEP YOUR INFORMATION?

6.            HOW DO WE KEEP YOUR INFORMATION SAFE?

7.            DO WE COLLECT INFORMATION FROM MINORS?

8.            WHAT ARE YOUR PRIVACY RIGHTS?

9.            CONTROLS FOR DO-NOT-TRACK FEATURES

10.          DO WE MAKE UPDATES TO THIS NOTICE?

11.          HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

12.          HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

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1. WHAT INFORMATION DO WE COLLECT?

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In short, we only collect personal information that you provide to us directly.

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We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products or features you use. The personal information we collect may include the following:

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• names

• phone numbers

• email addresses

• mailing addresses

• financial information

• income

• pension information

• mortgage numbers

• property addresses

• dates of birth

• marriage information

• debts

• property capital and ownership information

• relationship statuses

• solicitor, mediator or financial advisor details

• divorce documents

• court documents

• business valuation information

• spousal or child maintenance information

• children's names

• children's dates of birth

• children's addresses

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When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

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• financial data

• data about a person's sexual orientation

• national insurance numbers

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We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. For all payment data that is handled and stored by PayPal, you may find their privacy notice link(s) here: https://www.paypal.com/uk/legalhub/paypal/privacy-full.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

 

2. HOW DO WE PROCESS YOUR INFORMATION?

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In short, we process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention and to comply with the law. We may also process your information for other purposes with your consent.

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We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

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• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

• To respond to user inquiries or offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies and other similar information.

• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

• To liaise with court on the user's behalf. We speak with court to chase up information about your case or progress your application through court.

• To create a divorce account on the user's behalf. We use your information to create a government divorce account so that we can manage your divorce on your behalf and gain updates from court directly.

• To submit documents to court on the user's behalf. We submit your signed documents to court in relation to your divorce or financial order and receive updates directly from court.

 

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

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In short, we only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law; like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

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The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

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• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

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4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

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In short, we may share information in specific situations described in this section and/or with the following categories of third parties.

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Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work.

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The categories of third parties we may share personal information with are as follows:

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• Government Entities

• User-specified solicitors or legal professionals

• The respondent of the proceedings

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We also may need to share your personal information in the following situations:

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Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

5. HOW LONG DO WE KEEP YOUR INFORMATION?

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In short, we keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

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We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.

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When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

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In short, we aim to protect your personal information through a system of organisational and technical security measures.

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We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

 

7. DO WE COLLECT INFORMATION FROM MINORS?

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In short, we do not knowingly collect data from or market to children under 18 years of age.

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We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at forms@cleanbreakdivorce.co.uk.

 

8. WHAT ARE YOUR PRIVACY RIGHTS?

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In short, in some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change or terminate your account at any time, depending on your country, province, or state of residence.

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In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information; (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.

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We will consider and act upon any request in accordance with applicable data protection laws.

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If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

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If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

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Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.

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However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

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If you have questions or comments about your privacy rights, you may email us at forms@cleanbreakdivorce.co.uk.

 

9. CONTROLS FOR DO-NOT-TRACK FEATURES

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Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

 

10. DO WE MAKE UPDATES TO THIS NOTICE?

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In short, yes, we will update this notice as necessary to stay compliant with relevant laws.

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We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

 

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

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If you have questions or comments about this notice, you may email us at forms@cleanbreakdivorce.co.uk or contact us by post at:

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Clean Break Divorce Limited

82A James Carter Road

Mildenhall,

Suffolk,

IP28 7DE

United Kingdom

 

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

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Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

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